Returns & Exchanges
At Kronos AV, we want you to be completely satisfied with your high-fidelity audio equipment, which is why we offer a 14-day return period for most electronic components and accessories. All returned items must be in their original packaging and pristine condition to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Secure Packaging
Carefully pack the item in its original manufacturer box, including all manuals, cables, and remote controls to ensure the unit is protected during transit.
Ship to Kronos AV
Affix the provided RMA label to the exterior of the package and ship via a tracked and insured courier service to our main service center.
Inspection and Refund
Once our technicians verify the unit's condition and functionality, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing