Frequently Asked Questions
Everything you need to know about your premium audio and visual experience.
What are your standard shipping times for high-end audio equipment?
We typically process orders within 1-2 business days. Delivery usually takes 3-5 business days for domestic orders, though specialized freight for larger speakers may take slightly longer to ensure safe transit.
Do you offer professional installation services?
Yes, Kronos AV provides expert installation services for home cinema and multi-room audio systems. Please contact our support team to schedule a consultation with our technical experts.
What is your return policy for open-box electronics?
We offer a 14-day return window for most products. Items must be returned in their original packaging with all accessories. Please note that some high-end bespoke items may be subject to a restocking fee.
Are all products sold by Kronos AV covered by a warranty?
Absolutely. All our products are 100% authentic and come with a full manufacturer's warranty. We are authorized dealers for every brand we carry, ensuring you receive genuine support.
Can I trade in my old equipment for a discount on new gear?
We do offer a trade-in program for select premium brands. Submit the details of your current equipment through our 'Trade-In' portal to receive a valuation against your next purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger investments, we also offer flexible financing options through our third-party credit partners.